Terms & Conditions

Thank you for visiting our clinic it is important that you understand and accept the following terms and conditions:
• Consultations are only for those registered
• Please desist from requesting free consultations even if it is to “Just look into the Ear”
• If you want the specialist’s opinion even if patient is not there, you need to pay the charges
• Fees paid are only for consultation, procedure charges if any will be charged extra
• If you want to only enquire about “something” you can email the clinic and if it is only an enquiry you will receive a response, if it is for an opinion it will be discarded
• Charges paid are valid for one week for the same complaints only
• Review consultations for the same problem if done within 15 days will be charged at 50%
• Soon there will be an app for the clinic and you need to pre register and pay before your appointment is confirmed
• The charges are transparent and will be shown to you in advance
• We require a minimum of 1 hour notice for cancellation of any appointment
• Failure to give the appropriate notice of cancellation will result in a Fee being charged. Fees must be settled before any other appointment is offered
• If you are getting delayed please inform the clinic, if you are late by more than 30 minutes the clinic reserves the right to cancel your appointment, post that you will be treated as a walk in only and cannot demand priority
• It is very important that you bring all prior consultation notes. • It is the patient’s responsibility to inform the clinic of any relevant medical history or allergic reaction to medications
• The file needs to be brought during your every visit, failure to do so will result in registration charges again
• We have a zero tolerance policy to abuse loud/disorderly behaviour to our staff or persistent missing and cancellation of appointments. In these situations, the clinic reserves the right to refuse treatment
• This is only a consultation clinic and no invasive procedure will be undertaken
• Only Generics are prescriped if you want branded drugs you have to inform us at the time of consultation
• The clinic is under CCTV surveillance and can be used for legal purposes
• There is a lab and audiology unit attached both of which have been outsourced, any complaints regarding these can be brought to our notice

Thank you for your cooperation, if you have any feedback/complaints regarding the clinic or regarding our outsourced partners please email us at manager@drkumaresh.com. You will receive a reply.